Careers at a2

General information

Job Title

Infrastructure Support Analyst

Location

New Zealand - Pokeno

Date Published

Monday, May 4, 2026

Ref #

393

Work Type

Permanent

Business Unit

Information Technology

Short Summary

Hands-on IT role supporting infrastructure, users, and systems in a fast-paced environment. Grow your skills while delivering reliable, high-quality support.

Position Description

Our Story:

The a2 Milk Company, driven by science and a pioneering spirit, disrupted the dairy and infant milk formula industry. Our vision is to create an A1-free world where dairy nourishes all people and our planet.

The a2 Milk Company seeks to achieve this through the naturally occurring a2 Milk® difference and by bringing a more sustainable approach to dairy.

About the role:

We’re on the lookout for a proactive and solutions-focused Infrastructure Support Analyst to join our team, supporting a2 Nutritionals NZ Ltd in Pokeno.

This is a hands-on role at the heart of our IT operations, where you’ll play a key part in maintaining and enhancing our infrastructure to ensure reliability, performance, and security across the business. From troubleshooting day-to-day issues to supporting system improvements, you’ll be a trusted partner to our teams on the ground.

You’ll thrive in this role if you enjoy variety, take pride in delivering high-quality support, and are motivated to continuously learn and improve in a fast-paced environment.

We are ideally looking for someone to work an afternoon shift; e.g. 11am - 7pm.

More specifically, you will be involved in:

Providing onsite IT support across a range of technologies including end-user devices, Microsoft 365, video conferencing, IP phones, and printers
Supporting user onboarding, including hardware and software setup, and delivering basic IT training and guidance
Assisting with server and network-related activities, including backups, system monitoring, and security awareness
Managing IT assets across their lifecycle—from planning and procurement through to deployment and tracking
Supporting system administration tasks such as user access, security roles, and general maintenance
Contributing to infrastructure projects and upgrades (e.g. servers, Active Directory, Group Policy, OS updates, CCTV, and licensing)
Assisting with application license management and maintaining accurate records
Supporting mobile device management across the organisation

What you will bring:

A tertiary qualification in IT, with at least 2+ years’ relevant experience
Strong troubleshooting skills across hardware, software, and user environments
Solid understanding of Microsoft technologies including Windows OS, Microsoft 365, Active Directory, and basic networking
Exposure to cloud environments and infrastructure projects is advantageous
Excellent communication skills, with the ability to build effective relationships across all levels of the business
A proactive, customer-focused approach and a genuine willingness to learn and grow
Strong organisational skills, with the ability to manage competing priorities and work under pressure